Sonesta Hotel Cartagena, Cartagena

I had a mixed experience at this hotel. While the breakfast was decent and the location near the beach was ideal, there were significant drawbacks. Service could be improved, as it often felt understaffed and unresponsive. Additionally, the noisy environment made it hard to relax at times, and the room amenities were not quite up to par for a 4-star classification.

My stay at this hotel was a rollercoaster of emotions. The staff truly embodies what hospitality should be—kind and attentive, making me feel at home. However, the property itself is in dire need of updates and renovations. While the views from the room were breathtaking, the overall infrastructure left much to be desired. It’s great for families looking to enjoy some sunshine at a reasonable price, but don’t expect the luxury that’s typically advertised.

The hotel experience was quite mixed for me. While I really appreciated the friendly staff and enjoyed the vibrant pool areas, I found the overall condition of the hotel to be a bit disappointing, like walking into an older building that needs some updates. The dining options were great for breakfast, but I did have some issues with the room and access to the beach.

I was really excited about my stay, but it turned out to be quite disappointing. The staff were genuinely friendly and helpful, which was a huge plus. Unfortunately, the rooms and grounds need significant attention and the beach experience was less than ideal. The check-in process was chaotic, so I can’t say I got the value I expected for the price I paid.

I had a great time at the hotel overall! The pools and beach area were really enjoyable, and the staff were attentive. The food was good, but I felt that booking excursions through the hotel was overpriced. Rooms could use a little update, but they were comfortable. It’s a bit far from the city chaos, which I appreciated, but getting into town can add up with taxi costs.